Workflow provides a shared context for perspectives (customer, administrator, business). It leads to a discussion of needs, tasks, goals – which lead to taxonomy.
And a glossary of terms – because everybody doesn’t use the same words in the same way.
Map How it Works
The interaction process should be visually obvious through the design of the interface:
You should have some sense of the total task.
You should know how many steps are involved.
You should know where you are in the process.
You should know what is required.
You should know when you have completed a step.
You should end up at an appropriate spot.
You should be able to undo your actions.
The Workflow identifies HOW.
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