Interviewers and potential clients always like to see screenshots. But – especially in the UX arena – they say …
“Show me Your Process”
This design exercise in 2014 was requested by an organization who wanted to assess my UX process and how I think. They requested that I spend “no more than 2 hours” on addressing this challenge.
The Challenge: A hypothetical client wants to develop a single source healthcare provider app for the smartphone.
My Response: With limited time, I tried to be comprehensive in scope, while still demonstrating the ability to propose “traction to action“. Perspective: an appreciation of end-user needs, market environment, and business agenda. A “hidden gold” creative insight (the communality of care). And, of course … Strategy.
The Single-source Healthcare App
The page captures that follow are scans of my realtime pencil sketches.
The following 7 sections are representative of the range of UX challenges:
- Big picture overview
- User-Centered Design (UCD) focus
- Assessment and Insight
- UI design model: Community level
- UI design model: Individual level
- Enterprise level challenges
- The Takeaway
1) Map: Overview
I annotated the original challenge and made a visual map of the relationships that emerged. A little messy – but helps me to “see” the big picture. Note: We only deal with the “User/Patient” perspective here. Other relevant players are “Physician” and “Administrator”
2) UX/UCD Challenge
UX/UCD Focus Outlines User Priorities, User Behavioral Attributes,Perception (It’s a Service), and Environment (It’s a Community)
3) The Communality of Care
I believe that the original framing of the exercise misses an important aspect: Healthcare is not just self-service– It is often communal by nature (The user is a caretaker, as well). Sometimes UX exposes “hidden gold”.
4) UI: my Community
For example… solution model for the “group view”
5) UI: Individual Profile
At a more granular level … solution model for the “individual view”
6) Enterprise Infrastructure
All this is possible only if we have necessary pieces in place
7) Strategic Synopsis
Revisit the salient points w/ stakeholder takeaway bullets
LinkedIn : 10/30/2014 – 03/07/2016 : 331 views, 10 Likes
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