USMA West Point

West Point unveiled its new library building in the 2008 school year. They wanted their online library site to be a fitting showcase for the new facilities – and to approach library services in a new way.

The Communication Studio provided a functional and presentational makeover of this university library website based on a defined set of needs.

  • Identify primary audiences (Student Cadets, Faculty, Library Administrators and Visitors) and their workflows
  • Simplify navigation and information structure, with an eye towards end-user needs
  • Enable and support Student and Faculty “self-service
  • Define administration and maintenance tools for the Library Staff
  • Supply the project team with process tools, documentation and guidance in a “virtual” working environment


Probably the biggest solution was to provide all users with a topic-centric view of available resources. In the legacy site, information was often “silo-ed” by storage medium or organizational boundaries, which meant that you had to search repeatedly and redundantly to find the information you want.

This one was a real ” information architecture & retrieval” challenge. Also – we were servicing an audience that had specific several roles and workflows.



© The Communication Studio LLC



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